This policy explains how TrueForm Landscaping & Gardening (“TrueForm”, “we”, “us” or “our”) collects, uses and protects personal information when you contact us, request a quotation, use our website or become a customer.
1. Who we are
TrueForm Landscaping & Gardening provides landscaping and gardening services across Lancashire and surrounding areas. We are the controller of the personal information described in this policy.
For privacy enquiries, contact us at info@trueformcontracting.co.uk or call 01772 305201.
2. Information we collect
We may collect your name, email address, telephone number, postcode, property or service address, project details, photographs you provide, correspondence, quotation and invoice information, payment records and details needed to deliver and manage our services.
We normally receive this information directly from you through our website form, by telephone, email, social media or in person.
3. How and why we use it
- To respond to enquiries and arrange site visits.
- To prepare quotations and discuss proposed work.
- To enter into and perform a contract with you.
- To schedule, deliver and manage landscaping services.
- To issue invoices, maintain accounts and meet tax or legal obligations.
- To protect our business, customers and legal rights.
- To improve our services and website where we have a legitimate interest in doing so.
Our lawful bases may include taking steps at your request before entering a contract, performing a contract, complying with a legal obligation and our legitimate interests in operating and protecting our business. Where consent is required, you may withdraw it at any time.
4. Who we share information with
We may share information only where necessary with trusted service providers such as website and form providers, email and IT providers, payment or accounting providers, professional advisers, insurers, subcontractors involved in your project, and public authorities where required by law. We do not sell personal information.
Our enquiry form is processed by FormSubmit. Information sent through the form is transmitted to us by that service. You should avoid submitting unnecessary sensitive information.
5. International processing
Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure an appropriate legal safeguard is used.
6. How long we keep information
We keep information only for as long as reasonably necessary for the purpose collected, including providing quotations and services, responding to disputes and meeting accounting, tax, insurance and legal requirements. Enquiries that do not proceed may be deleted when they are no longer needed.
7. Security
We use reasonable organisational and technical measures to protect personal information. No online system is completely secure, so please contact us promptly if you believe information has been sent to us in error or compromised.
8. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to certain uses, request transfer of information, and withdraw consent. To make a request, contact us using the details above. We may need to confirm your identity.
9. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
10. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version will always appear on this page.